Shipping policy
TWNTY7 Shipping Policy
At TWNTY7, we are committed to delivering your order with care, intention, and efficiency. Every piece is thoughtfully prepared to ensure it arrives to you in perfect condition.
Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays). During high-demand periods or new collection launches, processing times may be slightly extended.
Shipping Time
Once your order has been shipped, estimated delivery times are as follows:
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–3 business days
Please note that delivery times may vary depending on your location and carrier delays.
Shipping Rates
Shipping rates are calculated at checkout. We also offer free standard shipping on orders over $150 within the United States.
Order Tracking
Once your order has shipped, you will receive a confirmation email with your tracking number so you can follow your package every step of the way.
Address Accuracy
Please ensure that all shipping information is entered correctly at checkout. TWNTY7 is not responsible for orders shipped to incorrectly provided addresses.
Lost or Delayed Packages
Once your order has been handed over to the shipping carrier, TWNTY7 is not responsible for delays, lost, or stolen packages. However, we will always do our best to assist you in resolving any issues.
Damaged Items
If your order arrives damaged, please contact us within 3 days of delivery at TWNTY7.shop@outlook.com with your order number and photos of the item so we can make it right.
Contact Us
For any questions regarding your order, please reach out to us at TWNTY7.shop@outlook.com. We’re always happy to help.
Thank you for shopping with TWNTY7 — where luxury meets everyday living.